Password Change Info
How Can We Help?
The OCCloud9 Login service has been depreciated as of July 1st, 2025. Please follow the instructions to reset your password using your Microsoft 365 Account Page
Password Complexity Rules
We employ password complexity rules that must be adhered to when changing your password. They are as follows:
- Must be a minimum of 8 characters long
- Passwords must contain characters from three of the following five categories:
- Uppercase characters of European languages (A through Z, with diacritic marks, Greek and Cyrillic characters)
- Lowercase characters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)
- Base 10 digits (0 through 9)
- Nonalphanumeric characters: ~!@#$%^&*_-+=`|\(){}[]:;”‘<>,.?/
- Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.
- May not contain any part of your Full Name
Account Lockout Policy
For your security we have an Account Lockout Policy. In the event you or someone attempts to login with the incorrect credentials too many times your account will become locked. During the time your account is Locked out you will be unable to login even if you supply the correct credentials.
Most account lock outs occur because you recently changed your password, and one or more devices have the old one stored. We recommend that when changing your password make sure you have all of your devices handy so that you can change the password on all of them.
How to change your password
From Microsoft 365 Account Page
This method can be used when you are not able to log into your Remote Desktop.
- Navigate to your Microsoft 365 Account Page at https://myaccount.microsoft.com/
- Click on the Change Password link
- Enter your current Password
- Enter your new password following our complexity rules listed above.
- Enter your new password again to confirm it.
- Click Submit
- Your password is changed. When prompted by your apps enter your new password
From Azure Virtual Desktop or Windows 365
OCCloud9 user can use this method when logged into their cloud.
- Login to your Azure Virtual Desktop or Windows 365 using the Windows APP
- Press the Ctrl, Alt, and End Keys at once.
- Click on “Change a Password”
- Enter your current password and your new password twice to confirm it
- Press Enter, or click the arrow in the Password Confirmation Field
- Upon success you will be returned to your Cloud App or Desktop
