Thanks for choosing OC Cloud9!

949-699-6619 | 9am – 6pm Monday – Friday : Saturday by Appointment

  • Client Login
    • Outlook Web App
    • Cloud Apps and Desktops
    • Remote Support
OC Cloud9
  • About Us
    • Careers
  • Cloud Services
    • Cloud Software
      • Cloud9 Software QuickBooks Solution
    • Cloud Mail
    • Cloud Collaborate
    • Database Cloud Services
    • Cloud Web Hosting
  • Solutions
    • For Designers – Accelerated
    • For Businesses – Complete
    • For Individuals – Professional
    • HIPAA Compliant Cloud Services
      • Cloud9 HIPAA Email Encryption and Data Loss Prevention
    • For Students – College VDI
  • Support
    • Cloud Support
    • Learning Center
    • Standards & Compliance
    • News & Articles
  • Contact Us
Get Started
  • About Us
    • Careers
  • Cloud Services
    • Cloud Software
      • Cloud9 Software QuickBooks Solution
    • Cloud Mail
    • Cloud Collaborate
    • Database Cloud Services
    • Cloud Web Hosting
  • Solutions
    • For Designers – Accelerated
    • For Businesses – Complete
    • For Individuals – Professional
    • HIPAA Compliant Cloud Services
      • Cloud9 HIPAA Email Encryption and Data Loss Prevention
    • For Students – College VDI
  • Support
    • Cloud Support
    • Learning Center
    • Standards & Compliance
    • News & Articles
  • Contact Us

Cloud Support

OC Cloud9 > Support > Cloud Support

Welcome to the Cloud Support Help Center Articles page for OC Cloud9 Users. This is an excellent resource for our clients to access when standard operational issues arise in using the Cloud or when first getting started. You can find information here on updating cloud feeds, disconnecting from the cloud to adjusting spam levels and blocking email accounts. The team at OC Cloud9 wants your cloud experience to be as seamless as possible. Utilizing this Help Center is a great start! You are always welcome to contact our Cloud Support Team with any questions you have.

Search Help Center Articles

Cloud9 Apps & Desktops

  • Cloud Apps & Desktops Device Setup

    • Android Client Setup
    • iOS Client Setup
    • macOS Client Setup
    • Web Browser Method
    • Windows Client Setup
    • Windows Mobile Client Setup
  • Camera or Microphone do not function in the cloud
  • Cloud Apps and Desktop Feed Update
  • Disconnecting from the Cloud
  • Logging off the Cloud
  • Printers Missing from Some Dialogs
  • This app has been blocked...

Cloud9 Exchange Mail

  • Cloud Exchange Device Setup

    • Android Native Client
    • Blackberry Phone
    • iOS Native Client
    • Mac Mail
    • Outlook Mac
    • Outlook Mobile
    • Outlook Windows
    • Windows Mail
  • Office Document Conversion
  • Out of Office Assistant

Cloud9 Email Protection

  • Cloud9 Encrypted Email

    • Error with opening encrypted emails & attachments
    • How to Send an encrypted email.
    • Receive Encrypted Email
  • Adjusting your Spam levels
  • Login to Email Protection
  • Quarantine Digest
  • Searching Quarantined Emails

General Info

  • Password Change Info

Archived Articles

  • Cloud Apps & Desktops Device Setup

    • macOS Client Setup (Archive Remote Desktop 8)
  • Cloud Exchange Device Setup

    • iOS Native Client (Archive iOS 10)
    • Mac Mail (Archive El Capitan)
    • Microsoft Outlook Setup (Archive 2010)
    • Microsoft Outlook Setup (Archive 2013)
  • Password Change Info (Archived)

Welcome to the Cloud Support Help Center Articles page for OC Cloud9 Users.

26150 Enterprise Way, Suite 400
Lake Forest, CA 92630

949-699-6619

ADA Accessibility Statement

Sign Up To Receive Our Newsletter