Camera or Microphone do not function in the cloud
Issue When using a video conferencing software such as Microsoft Teams or Zoom in your cloud your camera or microphone may not function. Cause By default privacy settings for both the camera and microphone are disabled in the Cloud. Privacy settings for the camera or microphone maybe disabled on your Windows 10 Desktop The Remote […]
Printers Missing from Some Dialogs
Issue While logged into the cloud you do not see your local printers in the following areas The Immersive Control panel in Devices > Printers & scanners The Legacy Control Panel Devices and Printers When using the Print Dialog of Modern UI applications. Such as Microsoft Photos. Cause Printer redirection has a known issue with […]
This app has been blocked…
This Article Explains the App Blocked message when running apps downloaded from the internet. Apart of our security measures we use a Windows feature known as AppLocker to prevent the execution of unauthorized apps, installers and scripts. When an unauthorized app, installer or script attempts to execute the user will receive a message similar to […]
macOS Client Setup
macOS Connection Steps These directions are intended for OCcloud9 Cloud customers only. This setup is designed for personal macOS 10.11 (El Capitan) and higher and is not intended for public computers.Public computers can connect using the Browser Connect method. Software Requirements Microsoft Remote Desktophttps://itunes.apple.com/us/app/microsoft-remote-desktop-10/id1295203466 These steps assume that you have already installed the Microsoft Remote […]
Logging off the Cloud
Over time, “disconnecting” leaves resources open (like memory and CPU), and takes away from the total pool of resources of your Cloud Server. After several weeks or months, your profile may perform slower and you can experience random errors and issues. In most cases signing out and back in will correct these issues. To sign […]
Disconnecting from the Cloud
Disconnecting from the cloud is more like locking your computer. All of the programs will remain open until you log back in. In some cases there may be a time out on disconnected users and you will be logged off automatically, so be sure to save your work before you disconnect. Often, users spend hours […]
Windows Mobile Client Setup
These directions are intended for OCcloud9 Cloud customers only. This setup is designed for Windows Mobile 8.o and higher and is not intended for public Windows Mobile devices.Public Windows Mobile devices can connect using the Browser Connect method. Software Requirements Microsoft Remote Desktophttps://www.microsoft.com/en-us/store/p/microsoft-remote-desktop/9wzdncrfj3ps These steps assume that you have already installed the Microsoft Remote Desktop […]
Windows Client Setup
These directions are intended for Occloud9 Cloud customers only. This setup is designed for personal windows computers Windows 7 and higher and is not intended for public computers.Public computers can connect using the Browser Connect method. Add Cloud App and Desktop feed Step-By-Step Open the “Remoteapp and Desktop Connections” Control Panel. Using the start menu search […]
Web Browser Method
Connect to the Cloud from a web browser Remote Desktop Web Client We have deployed a new Web Client to connect to your cloud. You can use this method from any Modern browser from a desktop. While it is possible to use the browser on a mobile device we still recommend using the specific connection […]
iOS Client Setup
These directions are intended for Occloud9 Cloud customers only. This setup is designed for personal iOS 13.0 and higher and is not intended for public iPads or iPhones. Public iPads or iPhones can connect using the Browser Connect method. Software Requirements Microsoft Remote Desktophttps://itunes.apple.com/us/app/microsoft-remote-desktop/id714464092?mt=8 These steps assume that you have already installed the Microsoft Remote […]
