Cloud Apps and Desktop Help Center
Welcome to the OC Cloud 9 Help Center. This page is designed to help our clients learn more about how to use the many features of Cloud Apps and Desktops and basic starter items such as changing your password and Connecting to the Cloud
- Windows Desktop
- Windows Mobile
- Android Devices
- iOS Device
- macOS Computers
You can view our Device Specific Methods to connect to the cloud on our Cloud Setup Page found Here
There are several options to change your password in the cloud. Both while logged in and while logged off you can find them Here.
Please remember that changing your cloud password will also change your password for Cloud Exchange.
You can find sign off instructions below
- Cloud Desktop
- Cloud Apps
Signing out is like turning off your computer. When you sign back in everything will be fresh just like when you turn your computer back on.
- Make sure you have an internet connection and you can load https://remote.occloud9.com/rdweb/ in your internet browser
- Update your connection file/s. You can find instructions Here
- Check the time. If it is between 10pm and 12am PST we may be doing maintenance on one or more systems effecting your ability to connect at that time.
- Call support at 949-699-6619